How do text alerts work?
Relay includes 250 text messages a month and Relay Pro includes 750. Beyond the allowance, texts are $0.03 per message, and carrier and 10DLC registration fees are passed through at cost. Text alerts go to your phone once carrier registration for your business is complete.
What do you handle during setup?
We configure the intake questions, embed the form, connect your alerts, set up the lead pipeline, verify analytics, and test the full request flow. You approve the setup before it goes live.
Does this include ads or social media?
No. Oakwell Digital improves what happens when a customer reaches your website and asks for service. Outreach campaigns are handled by Oakwell Commercial Partners.
Will this bring me more leads?
We do not promise traffic or lead volume. We give the inquiries you already receive a clearer customer experience, a faster path to your team, and a consistent follow-up process.
Is there a contract?
There is a short minimum term: 3 months for Relay or Relay Pro on your current site, 6 months for any plan with an Oakwell website. It covers the setup work we do up front. After that, every plan is month to month and we never roll you into a second fixed term.
What happens if I cancel?
Cancel from your portal or by email. Your cancellation takes effect on the later of the last day of your minimum term or the last day of your current billing period. Service stays fully active until then, any remaining months of your minimum term are billed as they come due, and you are not billed after that date. You can export your leads and content from the portal until 30 days after your service ends. Full details are in our Cancellation and Refund Policy.
Can I pay for a year up front?
Yes. Annual prepay covers twelve months for the price of ten, and it satisfies the minimum term on any plan. If you cancel an annual plan early, we recalculate what you would have paid at the monthly rate through your minimum term or your cancellation date, whichever is later, counting partial months as full months, and refund the difference.
What about the onboarding fee?
If you cancel before we begin the install or build, we refund it in full. Once the work has started it is not refunded, and the build portion of any plan with a custom site is earned when we deliver the site to you for review.
Do I keep my website if I leave?
Your domain is registered in your business's name and we transfer it at no charge whenever you ask. The site itself is hosted by us and goes offline on your effective date, but you can buy the site files outright for a one-time $499 buyout, available any time during your subscription or within 30 days after it ends, and host it anywhere you like.